Managed Services Technician
Join Exbabylon, 2022's Best Places to Work Inland Northwest, one of INC 5000's fastest growing companies and a leading Northwest Managed Service Provider.
The primary role of a Managed Service Technician (MST) is focused around reactively addressing client facing technical issues.
The MST may also be expected to perform proactive tasks and various other duties that include client or internal tasks.
Any MST can be expected to assist any of Exbabylon's clients with their fully managed agreements.
This role is typically the primary point of support for any clientLots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas and the desires to quickly find a solution to every problem.
Exbabylon puts a high value on teamwork, customer focus and personal/professional growth- we put our employees first and focus on serving the customer creating an engineer-led, solution-led team.
Qualifications:
- Excellent written and verbal communication skills- Capability to effectively document technical information- Strong customer orientation- Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs- Minimum of 6 Months of Previous Technical Support Experience o (Alternative) Basic Technical Certifications or Technical Degrees Completed/In-Progress-Max 60 mins on an undefined support ticket situation before asking for help - 10
tickets / day resolution target- Ticket shows effective and efficient time utilization-Locates and utilizes documentation.
-Build / improve documentation- Does not require procedures to be completely predefined-Able to operate with reduced oversight - Completion of Exbabylon Technical Tools and Procedures training and certificationsKey Indicators of Success:
oProperly following internal processesoStrive to increase proficiency of Managed Services Technician requirementsoMaintain positive response times and client feedbackoIndividual/Team assistanceoCommunication with relevant lead or manageroTimely DeliverablesoLead by ExampleoDocumentation creation and maintenanceoKnowledge SharingOther Requirements:
- Excellent typing skills, (i.
e.
50
WPM)- Ability to lift 50lbs regularly- Drivers license with no restrictions and ability to drive a company-provided motor vehicle- Pass an in-depth background check both on hire date and as needed throughout employment- Position will require (very) occasional nights/weekends like any other in the IT fieldWAGE/
Benefits:
Competitive compensation package based on experience & certifications.
Robust benefits package including Vacation Time, Sick Time, Health/Vision/Dental/Life (individual and family coverage), 401(k) w/ Match, Certified Financial Planning, and Gym Reimbursement Recommended Skills Hardworking And Dedicated Leadership Maintenance Technical Information Technical Support Typing Estimated Salary: $20 to $28 per hour based on qualifications.
The primary role of a Managed Service Technician (MST) is focused around reactively addressing client facing technical issues.
The MST may also be expected to perform proactive tasks and various other duties that include client or internal tasks.
Any MST can be expected to assist any of Exbabylon's clients with their fully managed agreements.
This role is typically the primary point of support for any clientLots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas and the desires to quickly find a solution to every problem.
Exbabylon puts a high value on teamwork, customer focus and personal/professional growth- we put our employees first and focus on serving the customer creating an engineer-led, solution-led team.
Qualifications:
- Excellent written and verbal communication skills- Capability to effectively document technical information- Strong customer orientation- Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs- Minimum of 6 Months of Previous Technical Support Experience o (Alternative) Basic Technical Certifications or Technical Degrees Completed/In-Progress-Max 60 mins on an undefined support ticket situation before asking for help - 10
tickets / day resolution target- Ticket shows effective and efficient time utilization-Locates and utilizes documentation.
-Build / improve documentation- Does not require procedures to be completely predefined-Able to operate with reduced oversight - Completion of Exbabylon Technical Tools and Procedures training and certificationsKey Indicators of Success:
oProperly following internal processesoStrive to increase proficiency of Managed Services Technician requirementsoMaintain positive response times and client feedbackoIndividual/Team assistanceoCommunication with relevant lead or manageroTimely DeliverablesoLead by ExampleoDocumentation creation and maintenanceoKnowledge SharingOther Requirements:
- Excellent typing skills, (i.
e.
50
WPM)- Ability to lift 50lbs regularly- Drivers license with no restrictions and ability to drive a company-provided motor vehicle- Pass an in-depth background check both on hire date and as needed throughout employment- Position will require (very) occasional nights/weekends like any other in the IT fieldWAGE/
Benefits:
Competitive compensation package based on experience & certifications.
Robust benefits package including Vacation Time, Sick Time, Health/Vision/Dental/Life (individual and family coverage), 401(k) w/ Match, Certified Financial Planning, and Gym Reimbursement Recommended Skills Hardworking And Dedicated Leadership Maintenance Technical Information Technical Support Typing Estimated Salary: $20 to $28 per hour based on qualifications.
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